Return & Refund Policy

At Multi Doors, we want every customer to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or not as described, you may request a return or replacement according to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective upon delivery.

• You received the wrong product or an incorrect item.

• The product received is significantly different from its description.

• The product has a manufacturing defect.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging, accessories, and tags where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including:

• Used, opened, damaged, or altered products caused by the customer.

• Products without their original packaging or accessories.

• Products damaged due to misuse, improper installation, or normal wear and tear.

• Products specifically marked as non-returnable on the product page.

3. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it. If your order arrives damaged, defective, or incorrect, contact Multi Doors as soon as possible and provide:

• Your order number

• A clear description of the issue

• Photos or videos showing the product and packaging

Our team will review the request and provide the appropriate solution.

4. Return Process

To request a return, contact Multi Doors through the contact information provided on our website. Please include your order number and the reason for the return.

After reviewing your request, we will provide instructions regarding the return process if your request is approved.

Please do not send products back without contacting us first.

5. Refunds

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method where possible. The time required for the refund to appear in your account may depend on your bank or payment provider.

For Cash on Delivery orders, where applicable, Multi Doors may request valid bank or payment details to process an approved refund.

6. Return Shipping Costs

If the return is due to an incorrect, defective, damaged, or incorrectly described product, Multi Doors will cover the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping charges.

7. Exchanges

If you receive a defective, damaged, or incorrect product, Multi Doors may offer a replacement instead of a refund, subject to product availability.

If the requested replacement is unavailable, an alternative solution or refund may be offered.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already been shipped, the applicable return procedure may apply.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact Multi Doors through the contact information available on our website.

Multi Doors reserves the right to review each return and refund request according to the condition of the product and the circumstances of the request.

Last Updated: October 2026